Papa Johns Pizza Ocala

I just want to give a shout out to Sarah, who delivered a large order out to a secluded house in Marion Oaks on Friday June 17th. I made the order online from a friends house, not realizing that when I told her to text or call me if she had trouble finding the place that I was unable to receive texts or calls. Around the 1 hour mark when I checked the order via tracker and it had been labeled delivered, I tried to call the store directly to find out what was going on because I had no food. I couldn’t make the call from my cell (which is when I realized my phone wasn’t working in this remote location) and used my friend’s phone to try and call the home location. After 10 minutes on hold and still no pizza, I tried contacting the chat customer service personnel who redirected me to contact the home location. So I called back and while on hold for an additional 20 minutes, Sarah showed up with my order. She explained how she tried to contact me (which I received all my missed contacts from her once I drove back toward town later that night) and apologized for the lateness of the order, though it was absolutely no fault of her own. I tried to call the home location back the following day to adjust her tip and sing her praises for her dedication and diligence (I get lost every single time I go to this friends house, even using GPS…I would have definitely gone back to the home location in frustration) but was again unable to get through. I imagine they’re short-staffed so I'm hoping this message reaches the location and the ears and eyes of those who need to hear it. The food was great despite it taking a long time to reach us and Sarah deserves a raise and definitely a bonus! Thank you again!

I have never had a bad experience at this place. The food is great and the service is also. The delivery is always the time they quote me. We live in a place where the other pizza places will not deliver but it’s okay because Papa Johns pizzas are delicious.